Suppliers:

• Orders from different suppliers maybe dispatched separately

Processing time:

• All products are made to order and can take 1-3 business day to make depending on queue, but we will always try to make your product as soon as possible

Acrylic:

• All acrylic products will have a protective cover. This protects the material from the laser cutters and help protect the surface during delivery.
• There will have a protective film/cover on both sides, this may look White, Clear, Green or Blue and is easily be peeled off before use.

Wood:

• The Wood may have some scorch marks on each side of the material.
• This is due to the cutting process where the laser burns through the material, but no need to worry as marks can easily be removed with sanding (we will try to help and sand the worst ones)

My product smells:

• If orders are processed quickly, you may find a slight smell. This is from the laser cutting machine cutting out the material and harmless. Any smells from the laser cutters will dissipate over time.

Instructions:

• You’ll be able to find an instructions page at the bottom of the screen (footer) that can be viewed online or printed.
• We have a range of instructions for: Wedding & Santa Post-boxes, Reindeer Family Set, 3D Animals, Extra Large Geometric Animals and Sleighs
• Please contact us if you require more help
• Video Instructions coming soon - Keep an eye out for for the link in the product pages

Custom and Bespoke Designs:

• Please message us with your enquiry and we'll get back to you with 24 hours (mon-fri)
• Please include design description, quantity of items, a link or copy of the picture/design file and the material requirement.
• More information can be found on the Laser Services page

New ideas:

• if you see anything missing or have a product idea, let us know and we’ll see what we can do.

Discounts: 

• Please follow us on Instagram or Facebook for the latest information, discounts or special offers.